About Us

Port Hedland Pilots was formed in 1995 to provide pilotage to the then Port Hedland Port Authority, after pilotage was privatised by the WA State Government.

Since 1995 the company has provided a continuous, safe and professional pilotage service on an ‘as required’ basis. Port Hedland Pilots have also been pro-active in assisting the Pilbara Ports Authority, and its various customers, in many other marine related fields in order to provide significant enhancements to port safety and efficiency.

Mission Statement

To facilitate trade through the Port of Port Hedland by provision of best practice marine pilotage and associated services in terms of safety, sustainability, reliability, efficiency, professionalism and value.

Key Objective

To be recognised as a best practice supplier of marine pilotage services.

To achieve this, Port Hedland Pilots will operate, at all times, with Integrity, in all facets of our operation as well as in all dealings with other parties.

In May 2012, Port Hedland Pilots became the 10th Pilotage Service Provider, worldwide, to attain Certification to the International Standard for Maritime Pilotage Organisations.

Port Hedland Pilots are subject to regular auditing by DNVGL, one of the worlds leading standards accreditation organisations.

What is ISPO?

The ISPO (International Standard for Maritime Pilot Organizations) is a standard of best practice for pilots and pilot organizations, improving safety and quality. Providing self-regulation and transparency in pilotage standards to all port related stakeholders.

ISPO is the preferred quality standard for maritime pilot organizations worldwide.

ISPO gives stakeholders clear and transparent information regarding the quality and reliability of the service provided by maritime pilots.

Benefits of ISPO

Customised Procedures

The benefits of working according to the ISPO standard, are many. The ISPO provides a kind of dedicated business plan with clear guidelines for pilotage in practice, and a framework of terms of delivery. As such, the standard provides transparency towards customers and stakeholders. The ISPO is dedicated to pilots and pilot organizations and assessed by an independent classification society. The standard allows room for customised procedures dedicated for use in pilot organizations around the world, as pilotage differs from port to port. That is why the standard contains modules to fit different situations worldwide.

Audits and Classification Societies

The ISPO headlines determine what has to be managed and what needs to be controlled and the management control manual contains rules and instructions to manage the quality system. It also comprises of instructions related to in- and external audits and of accreditation of classification societies and many more.

The degree of success is determined by the degree of dedication of the company’s management, first and foremost. The ISPO is just a tool to find out what needs to be achieved, and to analyse the own organization, which tasks it has and in what way this is performed and by whom. It also defines responsibilities and authorities within the organization. The ISPO can help answering questions as how to deal with observed deviations, recommendations and need for improvements.

ISPO offers a good structure to continuously improve the performance of a Pilot organization.

For more information on the ISPO Standard, click here.

 

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